Terms and conditions

1. Introduction and User Agreement

Welcome to NetBet Mexico. By accessing our website, registering an account, or using any of our sports betting services, live casino, or gambling games, you (hereinafter, the “User”) bindingly agree to comply with these General Terms and Conditions.

This document constitutes a legal contract between the User and NetBet. It is imperative that you carefully read each section, as it regulates your rights, responsibilities, and the rules governing our financial transactions. Failure to comply with these clauses may result in the suspension or permanent closure of your account.

2. Legality and Regulatory Compliance in Mexico

NetBet operates within Mexican territory in a completely legal manner, complying with the Federal Law on Games and Sweepstakes and its respective Regulations. Our operation holds valid authorizations granted by the Ministry of the Interior (SEGOB), through the General Directorate of Games and Sweepstakes.

Supervisory and Consultation Authorities

To ensure the integrity of the game, we collaborate with institutions that monitor transparency in Mexico:

3. User Eligibility and Registration

To be a customer of NetBet Mexico, the user must strictly comply with the following requirements:

• Legal Age: Must be at least 18 years old. Underage gambling is a federal crime in Mexico.
• Residency: Services are intended exclusively for individuals located within the United Mexican States.
• Unique Identity: Only one account is permitted per person, household, IP address, and payment method.

PART 2: Fund Management, Withdrawals, and Bonuses

4. Deposits and Verification of Funds

NetBet offers the most secure payment methods in the Mexican market: SPEI, credit/debit cards, and cash deposits at authorized retailers (OXXO, 7-Eleven). By making a deposit, the User guarantees that the funds originate from lawful activities, in compliance with the Anti-Money Laundering Law (LFPIORPI).

5. Withdrawal Policy and Prize Payments

The withdrawal of winnings is subject to identity validation (KYC). Users must upload a copy of their official ID (INE or Passport) and a current proof of address.

• Tax Retention: In accordance with the Income Tax Law (ISR) in Mexico, NetBet will apply the corresponding tax retentions on prizes won.
• Processing Times: Bank transfers usually reflect within a period of 24 to 72 business hours following approval.

Interactive Graphic: NetBet Security Cycle

Visualize the layers of protection that ensure your experience is seamless and secure:

PART 3: Responsible Gaming, Privacy, and Disputes

6. Responsible Gaming Policy

At NetBet Mexico, gambling is a form of entertainment, not a source of income. We actively promote Responsible Gaming and provide the user with tools to set deposit limits, session time limits, and temporary or permanent self-exclusion options.

7. Contribution by Game Type for Bonuses

Not all games contribute equally to the fulfillment of wagering requirements (Rollover). Consult the table below:

8. Dispute Resolution and Jurisdiction

In the event of any technical or financial dispute, NetBet commits to conducting an exhaustive investigation through its compliance department. If the internal resolution does not satisfy the user, they may appeal to PROFECO or directly to the General Directorate of Games and Sweepstakes of SEGOB.

For any legal action, both parties submit to the federal laws of the United Mexican States and to the jurisdiction of the courts located in Mexico City, waiving any other jurisdiction.

9. Amendments to the Terms

NetBet reserves the right to update these terms at any time. Significant changes will be notified through the user’s account or via email. Continued use of the platform following such modifications implies full acceptance of the new terms.